How can we help?

Tap the big + button and scan the paper receipt with your camera, or pick a photo. For online orders, open the invoice PDF in Mail, Safari or Files, tap Share and choose Backed, or use Import PDF or Image in the add screen. If you prefer, add an item by hand.

Yes. Open the PDF in Mail, tap Share, then Backed. Backed reads the seller, invoice date, order number and total on your iPhone (marketplaces like Amazon are kept apart from the actual seller) and keeps the original PDF with the item, so it's attached to your claim email later. If Backed isn't open, it finishes the import next time you open it.

Before saving, Backed shows everything it read (store, date, items, price, order number). Tap any field to correct it. You can also edit an item later from its detail screen. Clear, flat, well-lit photos give the best results.

It starts from the purchase date and applies sensible defaults: a typical manufacturer warranty for the product category, the store's usual return window, and the legal guarantee for the country you chose in Settings → Country, using the rules that applied on the purchase date. Every period is editable, so match it to your receipt or warranty card.

Sellers must fix, replace or refund faulty goods for a minimum period after delivery. Backed uses these minimums: 2 years in most of the EU, Türkiye, Germany, France and Italy; 3 years in Spain and Portugal (for purchases from 1 January 2022) and in Sweden; up to 6 years to make a claim in Ireland and the UK. In the Netherlands, Finland and Norway the period depends on how long the product should reasonably last, so Backed shows "at least" a date and never says your cover has ended. The US has no nationwide minimum. This is general information, not legal advice. See our Terms.

Yes. Say "What's expiring soon in Backed?" or "Is my AirPods under warranty in Backed?", or add the shortcuts to the Action Button. Long-press your Home Screen or Lock Screen to add the Needs attention widget. Items also show up in Spotlight search.

Three days before a return window closes, and 30 and 7 days before a warranty ends. You can change reminder times in Settings.

Check that notifications are allowed for Backed in iOS Settings → Notifications → Backed, and that a Focus mode isn't silencing them. Reminders are scheduled on your device, so they work offline.

On your iPhone, and in your own iCloud if you turn on sync. We don't run servers and can't see your receipts. Details are in our Privacy Policy.

Turn on iCloud sync in Backed's Settings on your old phone and wait for it to finish. Sign in with the same Apple Account on the new phone, install Backed, and your items will appear. An iCloud or encrypted computer backup also works.

Sorry, we can't: we never have a copy. That's the price of real privacy. Keep iCloud sync on, or export a PDF from time to time (Pro).

No ads, unlimited items (the free version covers 10 and shows ads), the claim assistant, family sharing through iCloud, and PDF export for insurance and taxes. Choose a yearly plan with a free trial, or a one-time lifetime purchase.

Subscriptions are managed by Apple. On your iPhone go to Settings → [your name] → Subscriptions. Cancel at least 24 hours before renewal. Refunds are handled by Apple at reportaproblem.apple.com.

Open Backed's Settings and tap Restore Purchases, making sure you're signed in with the same Apple Account you used to buy.